TELEDERM / TELEDERMATOLOGY APPOINTMENT PROCESS
Once your appointment has been made, we kindly as you to fill out our new patient forms. Also we will need copies of your insurance and identification which we use to bill insurance and to verify that you are the patient. If you are already an established patient with us, the only form we ask you to fill out and send to use is consent for us to communicate online for teledermatology.
Before the appointment, our staff will reach out to you to walk you through the steps that you need to do before being seen. Our platform that we use is Spruce, which is a HIPPA compliant application, in which we can video chat and communicate. If you are unable to use this application, we can discuss other options such as Facetime, sending us pictures and discussing on the phone afterwards, or skype. These means are not HIPPA compliant; however, with the emergence of COVID-19, insurances have relaxed the guidelines for communication and are allowing these other methods. Of course, we prefer a HIPPA complaint platform, and that is offered to you first.
Right before your scheduled appointment time, we will call you. Please be ready for your appointment as if you are coming in, in person. A quiet place, with good lighting, and good wifi/internet connection is highly recommended and will only help us diagnose and treat your condition.